Refund policy

 TEXTILES Due to the custom nature of our textile products we do not have a return policy which means all sales are final. In the event an item is flawed please contact us. 

ARTWORK. 7 day money-back guarantee if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in the original packaging, undamaged. Return shipping cost at customer expense; the customer must insure artwork for return.

Damages and issues 

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If your painting arrives and the box is damaged, please contact us immediately via the website to let me know. Before opening the package, you must photograph the damaged package. You may open the package to see if the work is intact, but if the painting is damaged please photograph the artwork showing the damage. 

You can always contact us for any questions at patt@pattscrivenerartist.com